My Client Received A Buffer Error!!

How to solve Buffer errors.

Please see below for the types of errors and what you will need to do to correct them:

1. Hmm, it looks like you don't have permission to post to those profiles

2. You do not have permission to post to any of the profile_id's provided.

3. Sorry, this access token has been suspended. Please contact support.

4. The provided access token is expired

5. Buffer doesn't have permission to post on your behalf.

Buffer reports the above errors when users remove a profile from the buffer directly but don't remove it from the mixbloom panel and then try to send a post to that social media profile OR In case the buffer loses access to the social media profile which can be due to the token expired or due to if the Social media profile owner removes Buffer API access directly by logging in to his social media account.

FIX: The first step is to disconnect and reconnect Buffer from the MixBloom dashboard using the “connect” button under “settings”.. If you don’t see the social profiles listed when reconnecting, then check your Buffer account to verify they do not need to be refreshed or reauthorized.  It’s important to note that if you are on a paid Buffer plan and your payment fails, you may also experience issues.

6. Oops! You need to schedule your update for some time in the future!

This error is a result of an approval happening too late/ the post date and time has already passed.

FIX: Please pick a date and time in the future.

7. Whoops, it looks like you've posted that one recently. Unfortunately, we're not able to post the same thing again so soon

This error happens when a user tries to post the same post twice.

FIX: Double check the “sent” posts and verify if there is a duplicate.

8. Woops, we can't queue more than 10 posts for that profile!

This generally happens when a client is on a free plan on a buffer and tries to queue more than 10 posts. Note on buffer a separate post is created for each social media profile. For example, if a client has connected 6 profiles to his MixBloom profile and has two posts scheduled for the day then it will create a total 12 posts on buffer.

Another reason for this error may be that the social profile has disconnected and the failed posts are piling up in their Buffer queue.

FIX: Login to Buffer and verify that there are no profiles needing to be reconnected. Upgrade to the paid plan or reduce the number of posts per day.

9. Uh oh! It doesn't look like this is correctly set up as a business account. Please ensure your account is configured correctly with direct scheduling by checking out our guide.

This error comes as a result of attempting to post on a non business instagram profile.

FIX: Upgrade the Instagram account to a business account.

10. Hmm, it looks like the message is too long for Twitter

This happens when a user uses an icon or glyphs in his text, and since the buffer API doesn't have a standard to count space taken by glyphs we sometimes get this error.  This is mostly handled, if you face a similar issue, please report with exact text. Following cases have been already handled :

  1. 😀😃😅😇🥰😘 : These types of emojis considers as 2 or 3 in buffer so we set 3 size for all emojis like this.
  1. 👩‍💻👨‍🚒👨‍🏫👩‍👦: These types of emojis (emojis with objects behind or front or with uniform) considers as 5 normally on buffer , our logic also recognize them as 5.
  1. 🙅‍♀️🙅‍♂️🤷‍♂️👯 : These types of emojis (emojis gender specific and 2 in count) considers as 7 in buffer, our logic also recognize them as 7,
  1. 👨‍👩‍👧👨‍👩‍👧‍👦👨‍👩‍👦‍👦👨‍👩‍👧 : These types of emojis (emojis with multiple persons) considers 10,11 or 12 according to the persons in emoji on buffer, our logic also recognize them as respectively.
  1. 🇺🇳🇭🇹🇬🇾 : considers 4 on buffer , our logic also recognize them as 4
  1. 1️⃣ 2️⃣ - these are taking 5 spaces each on buffer - currently being handled
    1. Note :- Buffer does not provide any API or documentation to check the emoji and glyphs count so we have tried handling as much as we can but if you face any new, please inform

Note: Buffer have also listed some of the errors and their possible solution which you can find here: https://support.buffer.com/hc/en-us/articles/360039264033-Troubleshooting-failed-Instagram-posts

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